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Tess Fitzgerald is a seasoned customer success and account management professional with a diverse background in enterprise customer engagement. Currently serving as a Customer Success Manager at Pion since May 2024, Tess focuses on helping businesses understand and grow their target audience. Previous experience includes a Senior Account Manager role at Elder, where Tess fostered long-lasting client relationships and managed customer health. Extensive experience at Uber as a Senior Trust and Safety Specialist included portfolio management, incident triage, and mentorship, complemented by earlier roles in customer service and retention at Virgin Media Ireland and Three. Tess holds a Bachelor's in Business Studies from Dublin City University and is currently pursuing a Certificate in Digital Marketing & Administration from Letterkenny Institute of Technology.