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James Kwon is a seasoned professional in user support and operations, currently serving as Sr Manager at Pinterest since June 2019, following a progression through various roles, including Manager II. Prior experience includes managing product operations at DigiCert, Inc., where James led a team to develop and release customer-focused products and communicate product changes effectively. James has an extensive history at Symantec, holding multiple positions such as Manager, Product Operations, and Associate Manager, where responsibilities included collaborating with Product and Engineering teams and managing teams that validated company and customer data for security products. Educationally, James earned a Bachelor of Arts in Sociology with a minor in Business Administration from San Jose State University.