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Bianca Santos has extensive experience in account management, customer experience, and sales, currently serving as a Senior Key Account Manager at Ontop since October 2021, after holding positions as a Customer Experience Specialist and Senior Sales Development Representative. Prior experience includes a role as a Senior Sales Development Representative at Evnts for a brief period and a Senior Consultant of Events and Incentives at AVIPAM TURISMO E TECNOLOGIA. Bianca Santos also has entrepreneurial experience as the owner of Restaurante Gratinaria and has worked in consulting and marketing roles at Becomex Consulting and TOTVS. Educational credentials include a Certificate in Services Marketing from FGV - Fundação Getulio Vargas and ongoing studies towards a Bachelor's degree in Hospitality Management and Event Planning at Centro Universitário Senac.