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Heather Hoyer, CPTD, is an accomplished Change Manager at Pinnacol Assurance since September 2022, where responsibilities include integrating change management strategies into programs and conducting impact analyses. Prior to this role, Heather served as IT Change Management Lead at UCAR from August 2016 to September 2022, focusing on managing organizational change and overseeing notable projects. Earlier experience includes positions as a Learning Program Specialist at UCAR and a Procurement Learning Specialist at the University of Colorado, where Heather designed and implemented learning programs for various systems. Heather's career began in the finance sector, with roles including Help Desk Consultant and Accounts Payable Technician at the University of Colorado, as well as A/R Researcher at Spherion and Instructor & Bookkeeper at Mad Science of Denver. Heather earned a Bachelor of Science in Mathematics Education from Metropolitan State University of Denver.