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Mackenzie Sheppard has a Bachelor of Science in Psychology from Colorado State University. Mackenzie has held various roles such as a Case Manager at Pinnacle Services, Inc., Door Dasher at DoorDash, Sales Floor Associate at HomeGoods, Crew Member at The Wendy's Company, Music Teacher at Fountain Arts Studio and Shin's Music Studio, and Sales Floor Associate at MARSHALLS LLC. Throughout their experiences, Mackenzie has worked in customer service, teaching music, and providing assistance to individuals with various needs.