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Dwayne Fails is an experienced IT professional currently serving as the West Coast Regional Helpdesk Analyst at FBC Mortgage, LLC since May 2018. Alongside this role, Dwayne has been a Technical Support Analyst II at Pinnacle Entertainment since November 2017, providing technical assistance in a 24-hour environment. Prior experience includes serving as a Specialist I Support Center at Boyd Gaming from March 2017 to September 2017, where Dwayne performed troubleshooting and user support tasks, and as an IT Helpdesk Technician at The Venetian Hotel and Casino Resort from August 2012 to February 2017, focusing on technical assistance for PC and I5 series issues. Dwayne’s educational background includes studies at Belleville Area College from 1995 to 1997.