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Arman Farahzadeh is a seasoned technical support engineer currently serving as Principal Technical Support Engineer at Ping Identity since August 2020, where responsibilities include second-level support for global customers and troubleshooting various technical issues related to Identity and Access Management products. Previous experience includes roles at OpenBet as a Software Support Engineer, providing technical analysis and application support, and volunteering at St Kilda Mums to enhance website communication tools. Arman also has software development experience from positions at Payampardaz Co, NEC Laboratories Europe, Designtech Solutions, and as the founder of the Internet Kiosks Incubator at NoAndishan. Academic qualifications include a Master's degree in Mobile Systems from Luleå University of Technology and a Bachelor's degree in Software Engineering from the University of Isfahan.