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Harpreet Kaur is a seasoned professional with extensive experience in customer success and account management within the technology and education sectors. Currently serving as a Senior Manager for Customer Experience at Pine Labs since July 2023, Harpreet oversees a diverse portfolio of 300 prestigious clients and has implemented process improvements resulting in notable cost savings and enhanced team performance through effective training. Previously, as a Senior Customer Success Advisor at LEAPS by Analyttica, Harpreet significantly increased course engagement and revenue while managing the learning management system. Harpreet's experience at Springboard involved driving educational program growth and recognition through performance awards, while previous roles at Unacademy and Skillenza focused on building strategic processes and optimizing product functionalities. Harpreet holds a Bachelor of Science degree from Annamalai University.