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Brian Ramoth is a seasoned professional in business intelligence and contact center management, currently serving as the Senior Business Intelligence Lead at Pindrop since March 2022. Prior to this role, Brian held the position of Head of Contact Center Strategic Development at Empower Retirement for a brief period in 2021, as well as at MassMutual from May 2002 to December 2020, where responsibilities included staffing, budget management, and overseeing strategic projects for a 300-seat contact center. Brian's experience also encompasses roles such as Director of Shared Services, focusing on volume forecasting and customer success, and Director of the Retirement Specialist Group, managing a call center team with a strong emphasis on customer service metrics. Brian began a career in customer service as a Call Center Associate, evolving through various leadership roles. Brian earned a Bachelor of Arts in History from North Carolina State University.