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Dave Henson has over two decades of experience in various technical support and analyst roles within the IT and logistics industry. Throughout their career, Dave has shown exceptional technical knowledge, customer care skills, and the ability to proactively identify and propose solutions to recurring issues. Starting as an EDI Analyst and progressing to roles such as Software Support Manager and Senior Technical Support Analyst, Dave has consistently demonstrated their expertise and dedication in providing excellent support and resolving technical issues effectively. With a Bachelor of Arts in International Relations, Dave has successfully applied their analytical skills to improve sales metrics and support company-wide goals in increasing market share.