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Carlo Cerutti, Executive MBA, currently serves as Customer Relations Manager at Pilatus Aircraft Ltd, focusing on ensuring high customer satisfaction and acting as the main liaison between aircraft owners, operators, and Pilatus management. Previous roles include Head of Customer Support Accountable Management at Leonardo, overseeing support for the Italian Government and the ATAK Program, and Senior Manager of Customer Support Management for US Government Programs at Leonardo Helicopters. Carlo Cerutti has extensive experience in customer service management, project support, and logistics coordination across various military helicopter programs, demonstrating a strong commitment to customer relations and operational efficiency. Educational qualifications include an Executive MBA from USI Università della Svizzera italiana and a degree in Aerospace Engineering from Politecnico di Milano, along with ongoing studies in M&A and Lean Six Sigma.