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Gustavo Oliveira is an experienced IT professional with a strong background in application support and team management. Currently serving as an Application Support Coordinator at Pierre Fabre Group since May 2021, Gustavo is responsible for managing internal support teams and coordinating external teams to optimize skill development and service quality. Previous roles include Support Manager at VAKT Global Ltd, Team Leader at Hewlett Packard Enterprise, and Field Support Engineer at CGI, where comprehensive IT management and resolution of technical anomalies were key responsibilities. Gustavo began the career as a Técnico de Informática at Arsoft Consultoria e Desenvolvimento de Sofwares Ltda, focusing on customer service. Educational qualifications include attendance at Universidade Autónoma de Lisboa for Computer Engineering, a Level IV in Information Systems Technologies from Colégio Diocesano de Santo António, and a Level III in IT Management from ETAPRONI.