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Jaime Gilliam-Swartz joined Pie in February 2023 as vice president of services and operations, where she is responsible for overseeing the company’s customer success, operations, and premium audit functions. Jaime brings over 25 years of diverse experience across voice-of-customer programs, customer experience, and shared service operations. Prior to Pie, Jaime led service-focused teams at companies like Eventbrite, Lyft, Intuit, GE and Accenture. Jaime holds a Bachelor’s degree in International History from West Point and served 5 years in the US Army as a communications officer.