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Mpho Makgakga is an experienced professional in client success and operations management, currently serving as the Head of Client Success at Picup since August 2018, where responsibilities include overseeing day-to-day operations, enhancing customer satisfaction, and managing staffing and performance. Prior roles at Picup include People Operations Manager and Operations Manager, focusing on recruitment, fleet management, and development of operational strategies. Mpho's earlier experience includes positions at The South African Breweries as a Promotions Assistant, and the University of Pretoria as a Marketing Assistant and Leagues Commissioner. Mpho holds a BAdmin in Public Management, International Relations, and Industrial Psychology from the University of Pretoria, along with a diploma in Business Administration from The City & Guilds of London Institute.