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Robyn Duncan is a seasoned professional in customer relationship management and data analytics with extensive experience at Pick n Pay since February 2016. Current responsibilities include strategic customer relationship management for the Smart Shopper program, focusing on automation, gamification, and personalization. Previous roles at Pick n Pay include Analytics Manager, Senior Customer Analyst, and Customer Analyst, emphasizing loyalty program analysis and the implementation of analytical solutions. Prior experience includes an Economic Graduate Research Intern position at the Western Cape Government, where Robyn conducted data analyses and managed research projects, as well as a tutoring role at the University of the Western Cape. Robyn holds a B Com Honours in Economics and a B Com in Law from the University of the Western Cape.