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Kailea Dando is an experienced professional in customer service and improvement management, currently serving as Customer Improvement Manager at phs Group since December 2023. Previously, Kailea held the position of Sales Support Manager at Unify Brand Partnerships from July 2023 to December 2023. Kailea's extensive tenure at phs Group from January 2009 to July 2023 included roles as Customer Service Team Manager, Customer Service Supervisor, and Customer Service Advisor, demonstrating exceptional leadership and coaching skills focused on enhancing customer experience and driving continuous performance improvement, as evidenced by NPS and CSAT metrics.