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Iestyn Morgan has extensive experience in account management and customer engagement, currently serving as the Head of Local Account Managers at phs Group since February 2017. Prior roles include Customer Engagement Manager for key accounts and various positions in financial services at Huntswood, focusing on regulatory compliance and complaints management. Additional leadership experience includes managing teams at Brightside PLC and Black Horse Finance, where responsibilities encompassed operational resource control, coaching, and ensuring compliance with regulatory standards. Iestyn began a career in sales with significant roles across various financial institutions, enhancing performance and driving business objectives. Educational background includes studies at the University of West of England and Gwent Tertiary College.