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Lisette Gonzalez is a seasoned professional with extensive experience in business operations and customer service management. Currently serving as Senior Manager of Business Operations for Canada at Cepheid since August 2021, and as Senior Customer Service Manager at Phonak since November 2020, Lisette also holds the title of Bilingual Customer Service Supervisor at Draeger Canada Inc since July 2015, where responsibilities include managing call center operations and coordinating cross-departmental activities. Prior experience includes a role as Business Process Lead at Boston Scientific, focused on continuous process improvement, and as Bilingual Team Lead at GE Power & Water, excelling in exceeding departmental metrics and addressing supply chain issues. Lisette holds a Certificate in Event Planning from Humber College and a Certificate in Advanced Business Process Management from the University of Toronto.