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Marcus B. serves as a PC/LAN Technician at Phoenix Staff, Inc., providing technical support to over 1500 end users across multiple sites and effectively managing ticket queues. Prior experience at TTEC includes roles as Workforce Manager, overseeing meeting schedules and employee onboarding, as well as Information Technology Support Manager, where Marcus managed support for a hybrid call center and resolved technical issues for 250+ users. Additional experience as a Social Media Marketing Specialist involved collaborating with advertisers to create targeted ad campaigns on social media platforms and analyzing performance to enhance return on investment.