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Samantha Green is an experienced professional with a strong background in compliance and customer service, currently serving as a Compliance Oversight Analyst and Governance Administrator at Phoenix Group since October 2022. Previously, Samantha held various roles at Paragon Banking Group PLC from November 2013 to October 2022, including Savings Customer Improvement, where responsibility included managing continuous improvements in the savings sector, and Sales Support Officer, focusing on launching mortgage products and providing excellent customer service. Additional experience includes customer care at New Look, a marketing internship at Allen Construction Consultancy, seasonal sales at Boots UK, brand ambassadorship for The Coca-Cola Company, sales assistance for L’OCCITANE Group, and supervisory roles at Co-op. Samantha holds a 2:1 degree in Marketing, Advertising, and PR from Birmingham City University and a CeMap qualification from LIBF.