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Lucy Wykes is an experienced professional with a background in compliance, service design, and transition analysis, currently serving as a Change Support Analyst and Portfolio Analyst at Phoenix Group since May 2020. Previously, Lucy held the position of Service Designer at Standard Life Assurance, where responsibilities included managing new service acceptance and reducing technical risks. Additionally, Lucy has extensive experience at Standard Life Investments as a Service Transition Analyst and Systems Analyst, focusing on stakeholder liaison, service acceptance, and investment trading platforms. Earlier roles at Dunedin Independent plc and Franklin Templeton Investments involved compliance monitoring and regulatory compliance, contributing to a strong foundation in financial services. Lucy holds a Bachelor of Science (BSc) with Honours in Mathematics from The University of Edinburgh.