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Balal Shah is an experienced IT professional currently serving as a Service Desk Analyst at Phoebus Software since May 2022. Previously, Shah worked as a Service Desk Engineer at Kingfisher Insurance from September 2020 to March 2022 and as a Help Desk Technician at Fresh Insurance Group from May 2019 to September 2020. Shah's career began as a Graduate Software Developer at QA Consulting from June 2018 to January 2019. Educational qualifications include a Bachelor's degree in Computer Science from De Montfort University, completed in 2018, and a Software Development Extended Level 3 in Computer Programming from HOW College | Heart of Worcestershire College from 2013 to 2015. Earlier education includes GCSE qualifications in various subjects from Trinity High School from 2008 to 2011.