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Mark is managing the APAC operations of Phocas through rapid change and growth. He believes an influential culture of ‘walking the talk’ underpins everything. The more time he invests in his people, the more they will invest in Phocas and the customer base. Success in sales and then ongoing customer retention comes from being consistent at every touchpoint so Mark is working to ensure his team creates great experiences for Phocas customers. Mark is known for his consultative management style and is always willing to try new approaches to build trust and get stuff done. He likes to keep fit and eat well and has taken to cross-generational skiing with his dad and young son.