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Joanna Wu is a Technical Consultant (Adoption) at Phocas Software, with previous experience as a Customer Success Manager and Customer Success Associate at Envirosuite, where responsibilities included managing a client portfolio in the APAC region and driving product adoption. Prior to that, Joanna worked as a Vendor Services Contract Administrator at NTT Ltd., handling sales pipelines and renewal proposals. Additional experience includes roles as an Administration Officer at NSW Health Pathology and a Brand Ambassador and Sales Administrative Assistant at One-Step Promotions, where Joanna specialized in health and wellness product sales. Earlier positions include a Sales Associate role at PANDORA and a Cafeteria Assistant at Bay Vista Dessert Bar. Joanna holds a Bachelor of Commerce degree from the University of Wollongong.