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Bob Bednar is an experienced leader in consumer communications and digital strategy, currently serving as SVP at Phillips & Cohen Associates, Ltd. since June 2017. In this role, Bob creates and optimizes operational collection strategies across phone, print, and digital channels, collaborating with various departments to enhance customer engagement and operational efficiency. Prior to this position, Bob held the title of Senior Director of Channel Strategies at Navient, where management of multi-channel marketing strategies led to the production of over 100 million communications in 2016. Bob also contributed significantly at Mass Marketing Insurance Group, elevating direct marketing programs to generate $180 million in annual premium and managing extensive sales operations for major bank clients. With an MBA from Penn State Great Valley and a BS in Marketing and Mathematics from the University of Scranton, Bob's comprehensive expertise spans marketing, operations, and strategic communications.