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Chelsea Copeland is an experienced professional with a diverse background in management and customer service. Since February 2011, Chelsea has been with PHH Mortgage, where the current role is Manager, responsible for leading a high-performance team, delivering results to private label clients, and managing an offshore Collections team. Previous roles at PHH Mortgage include Private Label Supervisor, overseeing objectives and productivity of the Collections team, and Senior Representative, focusing on call center operations and performance reporting. Prior experience includes working as a Bank Teller at The Bank, where responsibilities involved customer engagement and team motivation, and serving as an Assistant Manager at Eckerd Pharmacy, overseeing team activities and store operations. Chelsea attended Rowan College at Gloucester County from 2008 to 2009.