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Basile Marchais is a seasoned professional with expertise in customer success and project management, currently serving as a Customer Success Manager and Customer Operations Manager at Phenix since May 2021. Prior experience includes roles as a junior consultant at Kinomé, focusing on sustainable agriculture and climate change adaptation projects in West Africa, and as a network coordinator for Zero Waste France, where Basile managed a network of 100 local groups. Basile's background also encompasses institutional development, international cooperation, and biodiversity studies, including contributions to significant reports for various NGOs and government bodies. Academically, Basile holds a Master's degree in Public Policies with a focus on International Humanitarian Action from Université Paris-Est Créteil, along with a Bachelor's degree in International Political Science and ongoing studies in business and life sciences at Southern Taiwan University of Technology and the Czech University of Life Sciences Prague.