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Carlos Martinez, MS, currently serves as the Director of Patient Experience at Phelps Health, a position held since January 2022. Prior to this role, Carlos was a Business Solutions Consultant at Deloitte for six months in 2021. Carlos's career also includes experience in sales at Four Seasons Hotels and Resorts and room operations at Marriott Marquis Houston. Earlier roles encompassed teaching assistance at the University of Houston and front office operations at Hilton. Carlos holds a Master of Science in Hospitality Administration/Management and a Bachelor of Science in Hotel and Restaurant Management from the University of Houston, along with participation in the International Summer School at The Hong Kong Polytechnic University's School of Hotel and Tourism Management.