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Gary Henk is a seasoned professional with extensive experience in project management and software solutions, currently serving as a Business Solutions Manager at PHEAA since August 2011. Henk has held various roles within the organization, including Requirements Manager and Sr. Operational Systems Analyst, focusing on agile development and consultative interactions with internal customers. Prior to PHEAA, Henk served as Customer Service Manager at American Mint, where operational strategies were transformed from reactive to proactive. Experience at Williams-Sonoma, Inc. included management of operational performance and analytics, while roles at Equinox International involved directing operations in a fast-paced environment. Henk holds a Bachelor of Science in Architectural Studies from the University of Illinois Urbana-Champaign.