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Francis McKeown is an experienced professional in customer journey management and sales development, currently serving as a Senior Customer Journey Manager at Genesys since May 2021, specializing in Omnichannel Customer Experience and Contact Centre Solutions. Concurrently, Francis holds multiple roles at MRP | Market Resource Partners since February 2017, including Account Executive and Senior Sales Development Representative, with a focus on direct marketing for leading IT infrastructure and software companies. Responsibilities include engaging with corporate decision makers to convey value propositions and deliver customized business solutions.