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Paul Brunory has extensive work experience in the fields of call center operations, IT management, and project management. Paul is currently working as a Call Center Senior Operations Manager at Pharmacy Data Management, Inc. (PDMI) since April 2021. Prior to this, they served as a CTS Senior Supervisor and Desktop Services Manager at Highmark Health from January 2020 to April 2021.

Before joining Highmark Health, Paul Brunory held the position of Manager AHN Service Desk/Highmark TAC at HM Health Solutions from July 2016 to January 2020. Paul also worked as an IT Service Center Manager at Allegheny Health Network from January 2013 to July 2016.

Paul Brunory's earlier work experience includes a role as an Account Executive/IT Assistant at Pure Red Creative from August 2009 to December 2012, where they were responsible for managing client accounts, building relationships with clients, and providing customer service.

Paul started their career at Teleperformance in June 2002, where they served as an Assistant Call Center Manager/Project Manager. Their responsibilities included managing various projects, conducting daily reporting, and overseeing training and quality assurance departments. Paul worked at Teleperformance until August 2009.

Overall, Paul Brunory has a diverse range of experience in leadership, customer service, IT management, and project management, making him a valuable asset to any organization.

Paul Brunory completed an Associate Degree in Specialized Business/Computer Information Management at Computer Tech from 2000 to 2002. In addition to their degree, they also obtained the ITIL Foundation Certification from PEOPLECERT in September 2016.