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Ken Brennan is an experienced Service Delivery Director at Pfizer, where responsibilities include managing the Managed Services team, overseeing incident and problem processes, and ensuring high-quality support for production systems. With a background in MES systems design and deployment, Ken has successfully led initiatives to replace manual processes in the pharmaceutical environment. Ken's expertise extends to IT solutions management, continuous improvement, and project management, supported by credentials in ITIL and Six Sigma. Ken's educational background includes a Bachelor of Science in Pharmaceutical Sciences and a degree in Software Development, Java from IT Tallaght.