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Edwin Aycardo is a Senior IT Remote Support with experience in handling global service desk responsibilities, identifying outage severity levels, and engaging necessary support for timely resolutions. Prior to this role, Edwin also worked in customer service technical support for T-Mobile, handling billing inquiries, and upselling T-Mobile accessories and plans. Additionally, Edwin has experience as a T2 Technical Support Specialist and Customer Service representative for Bell Canada, as well as a Kitchen Staff member at Jollibee Foods Corporation. Edwin's diverse background showcases their ability to provide exceptional customer service and technical support.