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Kelsey Castillo is a Workers' Compensation Specialist at PetSmart, overseeing the management of the company's workers' compensation program since November 2023. Previously, Kelsey served as a Senior Claims Adjuster at Chubb, where investigations and compliance reviews of claims were managed, improving client retention. Kelsey also worked as a Resolution Advocate at Rocket Mortgage, resolving complex issues in the Purchase/Refinance process and redesigning the resolution system. Earlier experiences include roles at Topgolf, First Tech Federal Credit Union, Nike, Inc., Wells Fargo, and Target, each contributing to a diverse skill set in customer service, claims management, data analysis, and operational efficiency. Kelsey is currently pursuing a Bachelor of Business Administration at the University of Arizona.