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Rachel Rabatin, MA, is an accomplished author at Rock Steady Publishing since December 2021 and currently serves as a Customer Care Manager at Pets Best Insurance Services, LLC. With extensive experience in training and account management, Rachel held roles at Synchrony Financial as a Senior Training Specialist and Practice Development Specialist, contributing to program development and sales enhancement. Previous positions include Account Manager at Waste Management, Enrollment Advisor at Northcentral University and Apollo Education Group, and various management roles at FedEx and UPS. Rachel holds a Master’s Degree in Adult Education and Training and a Bachelor’s Degree in Business Marketing from the University of Phoenix.