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Natalie Gregory is a seasoned Customer Insight Manager with extensive experience in the field, currently working at Pets at Home since April 2022. Prior to this role, Natalie served in various capacities at Halfords from January 2018 to April 2022, including Customer Insight Manager, Senior Customer Insight Analyst, and Customer Insight Data Analyst. Earlier in 2017, Natalie worked as a Customer Service Administrator at Gainsborough Specialist Bathing (Europe) for a brief period. Academically, Natalie holds a Master’s Degree in Consumer Psychology and Business from Bangor University (2016-2017) and a Bachelor’s Degree in Psychology from the same institution (2013-2016), complemented by secondary education at South Bromsgrove High School (2009-2013).