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Gordon Ecklesby is a seasoned professional in technical support and operational performance analysis, currently serving as a Senior Operational Performance Analyst at Pets at Home since November 2021, where responsibilities include managing software and hardware deployments and overseeing live environment monitoring. Previously, Gordon held roles such as 2nd Line Technical Analyst at Tata Consultancy Services and Co-op, with a history of promoting customer service excellence and facilitating smooth transitions within teams. Gordon's career began as a Technical Support Technician at Aria Technology, followed by significant experience at Micro Direct, where technical expertise was further developed. Education was completed at Failsworth School.