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Marquis Downing is a seasoned professional with a diverse background in customer support, education, and operational improvement. Currently serving as a National Account Specialist at PetroChoice since February 2019, Marquis facilitates communication between sales and customer success teams, supports performance analytics, and contributes to workflow optimization through collaborative processes. As an Assistant Instructor at Amerikick Martial Arts, Marquis fosters student confidence while developing lesson plans and training for competitions. Previous roles include Financial Processing Associate at Vanguard, where Marquis enhanced lean transformation initiatives, and Student Supervisor at Penn State University, overseeing intramural sports management. Marquis holds a Bachelor's Degree in Industrial/Organizational Psychology from Penn State University and has foundational experience in customer service from early roles at RITE AID.