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Joana Heidemann is a professional with extensive experience in customer service and support roles. Joana has held positions at various well-known companies such as Personio, Slack, Accenture, Goodgame Studios, and Blizzard Entertainment. Joana has worked their way up from a Billing Support Representative to a Senior Lead Customer Support role. Throughout their career, Joana has demonstrated strong leadership skills and a dedication to delivering excellent customer service.