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Diane Kubaitis is an accomplished marketing and customer care professional with extensive experience across multiple industries. Currently serving as a Customer Care Team Lead at PersonalizationMall.com since October 2017, Diane effectively acts as an intermediary between customer service and the parent firm. As a Consultant at MMDRS Associates, Diane develops and implements marketing, social media, public relations, and communication programs. Previous roles include Director of Marketing at CTLGroup, where Diane rejuvenated the company's market presence, and Marketing Director at Willis Towers Watson, overseeing a vast geographic market. Diane's entrepreneurial experience as Co-Owner of Antiquarian Books and leadership positions at Raymond Professional Group and Korn Ferry Hay Group further highlight a strong track record in strategic marketing and communications. Diane holds an MS in Management from Purdue University and a BA in Marketing from Bradley University.