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Mohamed Ali is a skilled IT professional with extensive experience in technical support and customer service. Currently serving as a Help Desk Technician at Persistent Systems, LLC since June 2022, Mohamed previously worked as a Technical Support Analyst at Gersh Autism and as a Customer Service Supervisor at Stellar Partners, Inc. Between 2013 and 2017, Mohamed enhanced customer service operations at Pacific Gateway Concessions, LLC and gained valuable desktop support experience during an internship at LaGuardia Community College. Educational qualifications include a Bachelor of Science in Applied Mathematics from The City College of New York and two associate degrees in Electrical Engineering and Computer Technology from LaGuardia Community College.