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Roby Raju is an experienced professional in risk management and customer service within the banking industry. Currently serving as a Risk & First Line of Defense Specialist at Permanent TSB since August 2021, responsibilities include conducting FLOD testing, managing operational risk events, and supporting customer complaints and audit actions. Previous roles at Permanent TSB involved providing mortgage guidance as a Customer Success & Growth Advisor. With a background that spans positions at Capita, HDFC Bank, Axis Bank, Standard Chartered Bank, Yes Bank, ICICI Bank, and Reliance BPO, Roby has extensive experience in client management, sales, compliance, and service operations, complemented by a Bachelor of Science in Physics & Instrumentation from Mahatma Gandhi University.