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Nikola Pogonchev is a seasoned technical account manager with extensive experience in the software sector, currently serving as a Senior Technical Account Manager at Perforce Software since March 2018, where expertise in Java, Python, test automation, and CI/CD pipeline optimization has driven increased customer success for over 15 enterprise clients. Prior roles include Senior Technical Support Consultant at Micro Focus and Hewlett Packard Enterprise, delivering advanced technical support and achieving high customer satisfaction scores, and a Java Developer position at Engineering Ingegneria Informatica SPA. Educational qualifications include a Master of Science in Computer Science from Università degli Studi di Salerno and participation in the Erasmus Programme at University College Dublin.