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Marco Pozam has a diverse and extensive background in customer success, project management, and IT leadership. Currently serving as the Customer Success Director for the Americas at Perforce Software since December 2020, Marco has been recognized as an MVP in Customer Success for outstanding performance. Prior to this role, Marco held significant positions at WPP, leading a large team to manage IT and Digital Transformation programs across Latin America. Experience also includes roles at Delphix, Message Systems, and 24\7 Inteligencia Digital, where Marco contributed to customer success and IT infrastructure development. Marco's academic credentials encompass an MBA from FGV and various degrees in information technology, military history, and history from reputable institutions, reflecting a commitment to ongoing education and professional growth.