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Emily Hayes is a Senior Technical Support Engineer at Perforce Software, with a career spanning over 18 years in technical support and IT roles. Prior to joining Perforce in August 2022, Emily served as a Senior Technical Support Engineer at Oracle, where responsibilities included troubleshooting customer issues and incident management. Previous experience includes positions as a Web Designer, IT Administrator, and Escalations Manager, with a focus on problem-solving, team management, and customer satisfaction. Key contributions include obtaining a Top Secret Clearance and developing training programs for new hires. Emily holds education credentials from Salt Lake Community College and Lone Peak High School.