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Nicole S. B. has extensive work experience in project management and customer support. Nicole S. is currently serving as a Project Manager in Professional Services at Percona. Prior to that, they worked at Pythian as a Senior Project Manager in Service Delivery, where they were responsible for managing client accounts and ensuring the delivery of quality services. Nicole S. also held the role of Project Manager 2, Service Delivery Manager at Pythian, where they demonstrated excellent project management and leadership skills. Before joining Pythian, Nicole worked at Change Healthcare as a Senior Manager in Customer Support and Services. Nicole S. started their career at ADP Dealer Services, where they held various positions including Customer Service Supervisor, Regional Support Consultant, and Implementation Account Executive. In their role as Implementation Account Executive, they managed the installation, training, and servicing of client application software while ensuring project success.

Nicole S. B. has a Bachelor of Commerce (BCom) degree in Business, Management, Marketing, and Related Support Services from the University of Alberta. In addition to their degree, they have obtained several certifications. In September 2015, they obtained an IT Information Library Foundations Certification (ITIL v.2) from Global Knowledge. Nicole S. also holds a Project Management Professional (PMP) certification, which they obtained in August 2008 from the Project Management Institute. Most recently, in December 2020, they obtained a PMI Agile Certified Practitioner (PMI-ACP) certification from the Project Management Institute.