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Santiago Ramirez is a skilled Project and Service Manager at PERCEPTIO S.A.S since November 2021, overseeing service delivery coordination and performance tracking. Previous experience includes roles as Applications Helpdesk Coordinator at Doctus, and IT Helpdesk Coordinator at ITM, where best practices in ITIL, incident management, and tools like JIRA and Trello were implemented. Santiago's background also comprises specialized positions with the Alcaldía de Medellín, CompuRedes S.A., and EMTELCO S.A., focusing on project compliance, resource management, and IT incident analysis. Santiago holds an MBA and a specialization in High Management from Universidad de Medellín, as well as a degree in Information Technology from Politecnico Colombiano Jaime Isaza Cadavid.