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Marlon Malonzo is an experienced Operations Specialist with a strong background in technical support and problem-solving. Currently employed at Percept Solutions since July 2021, Marlon has previously held the position of Technical Support Specialist and Subject Matter Expert for the NSN account at Siemens Business Solutions from April 2009 to March 2011. Demonstrating excellent analytical skills and a commitment to customer satisfaction, Marlon effectively addresses escalated technical issues related to hardware and software. Educationally, Marlon holds a Bachelor of Science degree in Computer Engineering from the Polytechnic University of the Philippines, obtained in April 2002.