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Hsuan Chi (Becca) Lin is a seasoned customer service professional with extensive experience in various roles across multiple companies. Currently a Customer Service Officer at Pepperstone since December 2022, Hsuan Chi resolves inquiries for global and Mandarin-speaking clients and collaborates with internal teams to enhance customer experience. Previously, Hsuan Chi worked at Windsor Brokers as Asia Customer Support, providing comprehensive client assistance through different communication channels while performing KYC document checks. Hsuan Chi's background also includes front desk operations at Hotel Resonance Taipei, where Hsuan Chi contributed to the successful launch of Hilton's Tapestry Collection in Asia Pacific. An educational foundation in English and Commerce from Wenzao Ursuline University of Languages, along with extensive language studies in Japanese, complements Hsuan Chi's professional expertise.