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Rob Rushton is a seasoned professional with extensive experience in customer experience and operations management. Currently serving as Chief Experience Officer at Peppercorn AI Technology since February 2022, Rob is responsible for developing a comprehensive customer experience strategy and fostering a customer-centric culture. Previously, Rob led customer service at Rostella, where a focus on building a customer-centric culture was established from scratch. Rob’s earlier roles include Head of Operations and Head of Marketing & Customer Service at Source Insurance, where brand identity and customer experience were pivotal, as well as management positions at AXA Wealth and Admiral Group Plc, focusing on quality assurance and compliance with customer service standards.